FAQ

No!LiLashBeauty is committed to the highest ethical standards. Our products are proudly cruelty-free and we do not conduct any animal testing.

Yes. LiLash and LiBrow do not contain animal-derived ingredients or animal byproducts.

LiLash is a beauty treatment. Continued use is necessary to maintain results. If discontinued, your eyelashes will eventually return to their appearance before use. A 1–2 week break is recommended between treatments to allow your lashes to rest.

To see a complete list of the countries we do not ship to, please view our Shipping information here. If you have any questions, please contact us at support@lilash.com.

We offer a 90-day money-back guarantee. Simply contact us by email at support@lilash.com, and we will issue you a return authorization and refund your money once we receive your package. Please note, customers are responsible for the return shipping cost and we can only accept returns from purchases made on LiLash.com.

LiLash ships via USPS and UPS. To learn more about our shipping rates and times please visit our Shipping Page.

If you're having trouble logging in to your account from your mobile device, please try accessing your account from a desktop computer. If the issue continues, please contact us HERE and we'll help you gain access.

You can enter your Gift Card code at checkout above your subtotal. Look for "Discount code or gift card", enter your code and hit apply.

International orders typically arrive within 4-6 weeks, but customs inspections may cause unforeseeable delays when entering another country.

If your credit card was declined, it's a good idea to contact your credit card company first. Since we are a U.S.-based company, some credit card companies may decline the international charge unless it's been authorized by the credit card holder. Contact them to ensure they are not declining the payment on their end. If the problem still occurs, please contact us HERE.

You may be subject to import duties and taxes that are levied once a shipment reaches the destination country and Cosmetic Alchemy cannot be held liable for any additional charges you may incur. Additional charges for Customs clearance are the customer's responsibility. Cosmetic Alchemy has no control over these charges and cannot predict what they may be.

Each country has their own Customs regulations that may or may not charge for certain types of merchandise or material included in your order. Therefore when ordering from Cosmetic Alchemy, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods.

If you're a spa, salon or stockist and you're interested in selling LiLash, please fill out the LiLash Pros Application form on our LiLash Pros Application Page.

Every authentic LiLash and LiBrow product features a numbered hologram security emblem with the LiLash logo on the packaging. If your product does not have this hologram, do not use it. 

To ensure you are purchasing authentic LiLash, buy directly from lilash.com or through one of our authorized retail partners and LiLash Pro spa and salon locations. Purchasing from unauthorized third-party sellers carries the risk of receiving counterfeit or improperly stored product. If you have any concerns about your product's authenticity, please contact our customer service team. https://www.lilash.com/pages/counterfeits

Yes! LiLash is a physician-formulated serum that has been ophthalmologist tested, making it safe for sensitive eyes and contact lens wearers. We stand by our serum with a complete 90-day satisfaction guarantee.

Pick a place to keep your LiLash on your vanity to create a daily habit as part of your beauty routine. LiLash® should be applied once daily to clean, dry skin in the morning or at night before bed. Remove the applicator from the tube and carefully wipe any excess serum on the inside of the tube. Apply LiLash® directly to the upper eyelid skin along the lash line, similar to your favorite liquid liner. Do not apply to your lower eyelashes. Wait three minutes or until completely dry before using any cosmetics or skincare on your eye area. Please review the application instructions included with your LiLash® tube before beginning your treatment. If you have sensitive skin, we recommend starting with every other day application for the first week or two. Link to how to apply blog? Add patch test?

Some users begin to notice a visible difference in 4–6 weeks, with full results typically seen at 12 weeks with consistent daily use.Some users may experience complete results by week 16. Individual results may vary.

LiLash is available in a 3-month (2 ML) or a 6-month (4 ML) tube depending on the size purchased. With proper application, a tube of LiLash® 2 ML will last 3 months. One tube of LiLash® 4 ML will last six months.

LiLash is a beauty treatment. Continued use is necessary to maintain the appearance of fuller, longer-looking lashes. If discontinued, your lashes will gradually return to their natural appearance. A1-2 week break is recommended between treatment cycles.

While sensitivity is rare, there is a 'phase in' period whenever you introduce a new beauty product. Few users may experience mild irritation, dryness or redness when first using LiLash however, most sensitivity is found only with initial use. Also, be sure that as you remove the applicator from the tube to carefully wipe any excess serum on the inside of the tube. Often, sensitivities occur with the use of too much product per application. If irritation occurs, we recommend using the product 2-3 times a week for the first week. Then continue use of the product as directed. If severe irritation or redness occurs discontinue use of the product.

Yes! LiLash is the perfect complement to your lash extensions. LiLash conditions and fortifies lashes, supporting healthier-looking lashes and reducing breakage. This allows you to enjoy your extensions longer. If desired, eyelash extension wearers can also transition to using LiLash alone.

It is recommended that you only apply LiLash to your upper eyelid. When applied correctly, LiLash will gently travel to the lower lashes when you blink.

LiLash is applied to the eyelid skin, not inside the eye. If any product does enter your eye, rinse thoroughly with water. 

LiLash is specifically formulated for eyelashes.LiBrow, our complimentary serum, works best to enhance your brows. LiBrow conditions and fortifies brows for thicker, darker, healthier-looking eyebrows.

No. LiLash has not been tested in all situations. Therefore, we do not recommend using the product while pregnant or breastfeeding.

No. Many people choose to use LiLash and LiBrow to enhance the appearance of their lashes and brows after their treatment is finished. We recommend using LiLash after the completion of all chemotherapy, but check with your doctor.

NO! At LiLash Beauty we are committed to the highest ethical standards. Our products are proudly cruelty-free. We do not conduct any vivo testing on animals whatsoever.

No. LiLash is formulated to be paraben free.

Yes. The ingredients of LiLash are not animal products or derivative of animal products.

The ingredients in LiLash are as follows: Water/Agua/Eau, Glycerin, Hydroxyethylcellulose, Prunus Amygdalus (Sweet Almond) Extract, Hydrolyzed Lupine Protein, Panthenol, Dehydrolatanoprost, Silica, Chlorphenesin, Caprylyl Glycol, Phenoxyethanol, Citric Acid.

After your product is open, it will last 9 months with no degeneration of impact. If your product is unopened, it will last 3 years. The active ingredient will not be effective after 3 years.

Yes! LiBrow is a physician-formulated serum that has been ophthalmologist tested, making it safe for sensitive skin. We stand by our serum with a complete 90-day satisfaction guarantee.

Yes. LiBrow is suitable for all genders. The formula works the same regardless of gender, and men looking to support the appearance of fuller, more defined brows can use LiBrow exactly as directed.

1. Start with clean, dry skin. Remove all makeup or skincare from the brow area and allow skin to dry completely before applying. 
2. Remove the applicator from the tube and gently wipe off any excess serum against the inner rim. 
3. Apply LiBrow with one long stroke through the brow from the inner corner outward, ensure the applicator makes contact with the skin beneath the brow hairs for best results. For sparse or patchy areas, give those spots extra attention with targeted strokes or a light dotting motion directly on the skin. 
4. Allow the serum to dry completely, about 2–3 minutes, before continuing with your skincare or makeup routine. 
5. Repeat once daily. For sensitive skin or mild irritation, begin with every-other-day application for the first 1-2 weeks. 

Every authentic LiLash and LiBrow product features a numbered hologram security emblem with the LiLash logo on the packaging. If your product does not have this hologram, do not use it. 

To ensure you are purchasing authentic LiBrow, buy directly from lilash.com or through one of our authorized retail partners and LiLash Pro spa and salon locations. Purchasing from unauthorized third-party sellers carries the risk of receiving counterfeit or improperly stored product. If you have any concerns about your product's authenticity, please contact our customer service team. https://www.lilash.com/pages/counterfeits

We do not recommend using LiBrow on your eyelashes. LiBrow was specifically created to enhance eyebrow hairs. The potent formula works with the skin and hair in the brow area and would be too intense for the delicate and sensitive tissue on the eyelid.

The LiBrow patented brow tint contains natural botanicals that gently darken your brows by enhancing the pigment of your natural hair color. Expect your brows to be tinted one to two shades darker for beautifully enhanced definition.

LiBrow is a 3-month (3 mL) or 6-month (6 mL) treatment depending on the size purchased.

LiBrow is a beauty treatment. Continued use is necessary to maintain results. If discontinued, your eyebrows will gradually return to their natural appearance.

No. LiBrow has not been tested in all situations. Therefore, we do not recommend using the product while pregnant or breastfeeding.

No. Many people turn to LiLash and LiBrow to help restore their lashes and brows after their treatment is finished. We recommend using LiBrow after the completion of all chemotherapy.

We NEVER test on animals.

No. LiBrow is formulated to be paraben free.

Yes. The ingredients of LiBrow are not animal products or derivative of animal products.

After your product is open, it will last 9 months, with no degeneration of impact. If your product is unopened, it will last 3 years. Please do not use your product after 3 years. The active ingredient will not be effective, after 3 years.

The ingredients in LiBrow are as follows: Water/Aqúa/Eau, Hydroxyethylcellulose, PEG-40 Hydrogenated Castor Oil, Glycerin, Krameria Triandra Root Extract, Sarothamnus Scorparius Extract, Juglans Regia (walnut) Shell Extract, Prunus Amygdalus Dulcis (sweet almond) Fruit Extract, Apigenin, Oleanolic Acid, Biotinoyl Tripeptide-1, Panthenol, Dehydrolatanoprost, Saccharomyces/Copper Ferment, Saccharomyces/Manganese Ferment, Saccharomyces/Zinc Ferment, PPG-26-Buteth-26, Chlorphenesin, Silica, Caprylyl Glycol.