LiLash Beauty Return & Refund Policy

We want you to feel confident in your LiLash Beauty  purchase. This policy applies to consumer purchases made directly on LiLash.com, including domestic and international orders.

Return Eligibility

If you are not satisfied with your purchase, you may request a return within the following periods, measured from the date you receive the product:

• Full-size LiLash and LiBrow serums (3 month & 6 month supply): Within 90 days of delivery under our satisfaction guarantee.

• All other physical products, including mini serums and mascara: Within 30 days of delivery.

Products may be returned whether opened or unopened. These return windows apply to both first-time and repeat purchases, including eligible products purchased at a promotional price.

Please contact us within the applicable return window to begin your return. You do not need to wait until the end of the window or finish the product before contacting us.

Bundles and Gift Sets

Each product in a bundle or gift set follows its own return window. Full-size serums qualify for the 90-day satisfaction guarantee, while other products qualify for the 30-day return window.

You may return an eligible item without returning the other items in the set. For partial returns, we refund the returned item's share of the amount actually paid, rather than its full standalone retail price.

We allocate the bundle or set price among its products in proportion to their standalone prices at the time of purchase, after accounting for any additional order discounts. If an item is not sold separately, we use the component value disclosed for that set at the time of purchase. We will confirm the refund amount when arranging your return.

How to Request a Return

Email support@lilash.com with your order number, the name or email address used for the order, and the item or items you would like to return. If you cannot locate your order number, we will help you find your purchase.

Our team will provide a return authorization and the correct return address. Please wait for these instructions before sending anything back, then ship your return within 14 calendar days after we provide the authorization.

Return the product in its original product container, along with any remaining contents. The outer retail box is not required. If you no longer have the container or cannot safely return the item, contact us before shipping so we can discuss next steps.

Package your return securely. We recommend a tracked shipping service and keeping your shipping receipt until your refund is complete.

Return Shipping

Customers are responsible for return shipping costs for ordinary satisfaction or change-of-mind returns. This applies to both domestic and international orders.

Original shipping and handling charges are not refunded for these voluntary returns, except where required by applicable law. We do not charge a restocking fee.

Duties, import taxes, and fees paid directly to customs authorities or third parties are not refunded by LiLash. You may be able to request repayment from the authority or provider that collected them.

Refunds

Once we receive your return and confirm that it meets this policy, we will issue your refund to the original payment method. We process eligible refunds within 10 business days of receiving the return, unless applicable law requires an earlier refund.

Your refund will reflect the amount actually paid for the returned item after discounts, plus any applicable refundable taxes collected by us. For bundles and gift sets, the allocation described above applies.

We will notify you when your refund has been issued. Your bank or payment provider may require additional time to post it to your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains the wrong item, or you believe a product is defective, please contact support@lilash.com as soon as reasonably possible. Include your order details and, where available, photos that help us understand the issue.

We will work with you to arrange an appropriate remedy, including a replacement or refund as applicable. If we require the affected item to be returned, we will cover the necessary return shipping costs.

Please contact us before returning an item that is leaking, damaged, or otherwise unsafe to ship. The voluntary 30-day and 90-day return windows do not limit any rights or remedies you have under applicable law.

Purchases From Other Sellers

This voluntary return policy applies only to purchases made directly on LiLash.com. For purchases from a retailer, distributor, marketplace, or another website, please contact the seller to request a return under its policy.

This does not limit any rights you may have against LiLash under applicable law. If you need help identifying where to direct your request, contact our support team.

Your Consumer Rights

This policy provides voluntary return benefits in addition to any rights you have under applicable consumer protection laws. It does not exclude, restrict, or replace mandatory rights relating to cancellation, withdrawal, faulty or misdescribed goods, legal guarantees, or other remedies.

Where applicable law provides different requirements for refunds, shipping costs, return procedures, or deadlines, those requirements apply. Return authorization is an administrative step for our voluntary returns and is not a condition for exercising a mandatory statutory right.

Any applicable statutory withdrawal procedures and notices in our Terms of Service remain available to you. If you have questions about a return or your options, please email support@lilash.com.