Yes! LiLash® is a physician-formulated serum that has been ophthalmologist tested, making it safe for sensitive eyes and contact lens wearers. We stand by our serum with a complete 90-day satisfaction guarantee.
LiLash® is a beauty treatment. Continued use is necessary to maintain results. If discontinued, your eyelashes will gradually return to their normal growth cycle and eventually return to their length before use. A 1-2 week break is recommended between treatments to allow your hair follicles to rest and re-stagger their growth pattern.
While sensitivity is rare, there is a 'phase in' period whenever you introduce a new beauty product. Few users may experience mild irritation, dryness or redness when first using LiLash® however, most sensitivity is found only with initial use. Also, be sure that as you remove the applicator from the tube to carefully "wipe any excess serum" on the inside of the tube. Often, sensitivities occur with the use of too much product per application. If irritation occurs, we recommend using the product 2-3 times a week for the first week. Then continue use of the product as directed. If severe irritation or redness occurs discontinue use of the product.
Yes! LiLash® is the perfect complement to your lash extensions. LiLash® fortifies and strengthens lashes at the hair follicle, promoting healthier lash growth and less natural breakage. This allows you to enjoy your extensions longer. If desired, eyelash extension wearers can also transition to using LiLash® alone.
We do not recommend using LiBrow® on your eyelashes. LiBrow® was specifically created to enhance eyebrow hairs. The potent formula works with the skin and hair in the brow area and would be too intense for the delicate and sensitive tissue on the eyelid.
LiBrow®'s patented brow tint contains natural botanicals that gently darken your brows by enhancing the pigment of your natural hair color. Expect your brows to be tinted one to two shades darker for beautifully enhanced definition.
LiBrow® is a beauty treatment. Continued use is necessary to maintain results. If discontinued, your eyebrows will follow their normal growth cycle and eventually return to their length and color before use.
We offer a 90-day money-back guarantee. Simply contact us HERE, and we will issue you a return authorization and refund your money once we receive your package. Please note, that we can only accept returns from purchases made on lilash.com.
Your order form should link directly to UPS shipping. If not, you can visit www.ups.com to track your order with the shipment number included in your order confirmation email. You will receive an order confirmation from lilash.com and a shipment notification from UPS. If you cannot find your tracking number, please contact us HERE.
If you're having trouble logging in to your account from your mobile device, please try accessing your account from a desktop computer. If the issue continues, please contact us HERE and we'll help you gain access.
We are working to address this issue in our email system. If you paid for expedited shipping, your order will be processed as such, and you can also confirm the delivery timeline by checking your tracking status at www.ups.com once you have received your tracking number.
If your credit card was declined, it's a good idea to contact your credit card company first. Since we are a U.S.-based company, some credit card companies may decline the international charge unless it's been authorized by the credit card holder. Contact them to ensure they are not declining the payment on their end. If the problem still occurs, please contact us HERE.
You may be subject to import duties and taxes that are levied once a shipment reaches the destination country and Cosmetic Alchemy cannot be held liable for any additional charges you may incur. Additional charges for Customs clearance are the customer's responsibility. Cosmetic Alchemy has no control over these charges and cannot predict what they may be.
Each country has their own Customs regulations that may or may not charge for certain types of merchandise or material included in your order. therefore when ordering from Cosmetic Alchemy, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods.