How do I apply LiLash?
Apply LiLash to the skin of the eyelid as you would apply liquid eyeliner. Do not apply to the lower lashes. Please look at the Application Instructions for further information.
How do I maintain the appearance of my lashes?
Use LiLash once daily for eight to twelve weeks. Once you are satisfied with your lashes, reduce use to two times a week.
How long does a tube of LiLash last?
Your tube of LiLash will last for up to six months if used daily as recommended. Once opened, the formula will remain active for 9 months.
My eyes are irritated, itchy, or red from the product, what should I do?
The skin surrounding your eyes is highly sensitive. Certain individuals may be sensitive to one or more of the ingredients in LiLash. If mild or moderate redness or irritation occur, discontinue use of the product at least temporarily until symptoms resolve. Mild irritation can occur with incorrect application of LiLash.
I noticed some skin discoloration where I apply LiLash, should I be concerned?
Some customers have noted a slight darkening of the skin on the eyelid where they have applied LiLash over a prolonged period of time. In most situations this will naturally fade with discontinued use of the product.
Is LiLash safe during pregnancy and/or breastfeeding?
LiLash has not been tested in all situations; therefore we do not recommend using LiLash during pregnancy or breastfeeding.
Can you use LiLash on your brows?
LiBrow works best to enhance your brows. Specifically formulated to thicken, fill-out, and darken the hair for bold, enchanting arches.
How do I apply LiBrow?
Apply LiBrow to the skin under the arch of your eyebrow or any area that is sparse or patchy. Please look at the Application Instructions for further information.
How long does a tube of LiBrow last?
Your tube of LiBrow will last for up to 4 to 5 months with daily application. Once opened, the ingredients will remain active for 9 months. If left un-opened, 24 months.
Tell me more about the brow tint used in LiBrow.
LiBrow’s patented brow tinter contains natural botanicals that gently darken your brows by enhancing the pigment of your natural hair color. Expect your brows to be tinted 1 to 2 shades darker for beautifully enhanced definition.
Why can I use LiLash on my brows but can’t use LiBrow on my lashes?
LiBrow was specifically created to enhance brow hairs. The potent formula works with the skin and hair in the eyebrow area and would be too intense for the delicate and extremely sensitive tissue on the eyelid.
Is LiBrow safe during pregnancy and/or breastfeeding?
LiBrow has not been tested in all situations; therefore we do not recommend using LiBrow during pregnancy or breastfeeding.
I received an error message. Did my order go through?
If you receive an error message on our website, more than likely your order did not process. You can go back to the LiLash Shopping Cart and place your order again through our website. If you are still concerned, please Contact Us directly at Cosmetic Pros.
My order declined but my card was charged, what do I do?
If your card was charged, yet your order declined, we apologize for the inconvenience. Please contact us at Cosmetic Pros and we will finish processing your order.
How do I return my product?
You will first need an RMA number. Create your RMA return number through your LiLash My Account. Follow the prompts to complete the return and use your RMA number as a reference number when you ship your product back to us at Cosmetic Pros.
If you checked out as a guest, or through Paypal, and do not have an account, you can Contact Us to give you an RMA number.
I have decided to return my product. How long until I receive my refund?
Within the time frame of our 90-day money-back guarantee, if you are unsatisfied with your LiLash or LiBrow product, you can send it back to us for a full refund minus shipping fees.
Once we receive your product, in most instances your refund will appear on your credit card within 5 to 7 business days.
Do you ship internationally?
We ship worldwide using USPS.
How much is shipping?
We ship FREE worldwide.
How long will it take to get my order?
Please allow 2-4 weeks for all international shipments. Delivery time will vary in accordance with your country’s import customs, policies, and regulations. The status of your international order will only show the date your package left Cosmetic Pros.
After I place my order, how long before it ships?
All orders placed before 2pm Arizona time will be shipped the same day. After 2pm your order will be shipped the next business day.